Mystery Box

All of our products are designed for the modern Indian, where style and utility co-exist in harmony. With just a little care, you can keep your bags and accessories looking as good as new.

CARE INSTRUCTIONS

VEGAN LEATHER: Keep your bag’s vegan leather looking flawless. Simply wipe stains with a wet cotton pad and let it air dry. For tougher stains, dip the cotton pad in acetone/nail polish remover/coconut oil and gently wipe. Finish by air drying for best results. Watch this quick guide for more details.

FABRIC: Grab a cotton pad and dip it in soap and water mixture. Then gently wipe the stain and let it air dry. Watch this quick guide for more details.

INNER LINING: For accidental spills inside your bag, blot with a paper towel or tissue. For tougher stains, spray a soap and water mixture, gently rub with a cotton pad and let the interior air dry completely before use or storage. Watch this quick guide for more details.

GOOD PRACTICE

• Retain the paper fillings that come with the product, as they help retain the original shape of the product when not in use. 
• Avoid overstuffing your wallet when in use or placing heavy objects on top of it when not in use. 
• Keep them away from sharp objects to prevent scratches.

Shipping Policy

• All orders are dispatched within 24-48 hours after the order is confirmed from our Mumbai hub. 
• The standard delivery time is between 6–10 business days from the date of placing the order. Please note that sometimes local restrictions may cause slight delays.
• Once you’ve placed your order, you’ll get a confirmation on your email address or registered phone number.

Returns and Exchange Policy

• All of our products are handcrafted by our artisans and made with utmost care. We therefore only support limited returns or cancellation requests. 
• For any concerns regarding cancellations, defects or others, please email us at online@zouk.co.in before the order is dispatched or within 2 days of delivery.
• For more details, read our Exchange & Return policy here.

For International Orders
Want Zouk delivered outside India? Drop us a message at online@zouk.co.in, and we’ll make it happen.