Palolem Wave V Sliders

Now enjoy easy exchange & returns on all our Footwears.

In order to avail for an exchange or return, visit our Order Exchange & Return page. If you wish to exchange or return any footwear, you need to raise the concern within 48 hours from the delivery date. Click here to raise the request. 

• For exchange or return, the footwear purchased must be unused and in the same condition in which you received it. 
• The products should be in their original packaging accompanied by a Tag and proof of purchase.
• The footwear will be checked by the quality assurance partner during the pickup of the product. Failing to meet any expectations, the product will not be accepted for Return or Exchange.
• In case of return, the refund will be processed as a Zouk Gift Card which you can use in the future only on our website. Please note, that we do not provide any monetary refunds.

 In case you need any further assistance, drop us an email at online@zouk.co.in stating the reason for the exchange, along with the replacement product you need. Our team will arrange the exchange pickup and replacement shipment.

The replacement product will be dispatched from our side after we receive the original product in proper condition. If we detect any misuse or usage of the original product, the exchange will be denied.

All of our products are designed for the modern Indian, where style and utility co-exist in harmony. With just a little care, you can keep your bags and accessories looking as good as new.

CARE INSTRUCTIONS

VEGAN LEATHER: Keep your bag’s vegan leather looking flawless. Simply wipe stains with a wet cotton pad and let it air dry. For tougher stains, dip the cotton pad in acetone/nail polish remover/coconut oil and gently wipe. Finish by air drying for best results. Watch this quick guide for more details.

FABRIC: Grab a cotton pad and dip it in soap and water mixture. Then gently wipe the stain and let it air dry. Watch this quick guide for more details.

INNER LINING: For accidental spills inside your bag, blot with a paper towel or tissue. For tougher stains, spray a soap and water mixture, gently rub with a cotton pad and let the interior air dry completely before use or storage. Watch this quick guide for more details.

GOOD PRACTICE

• Retain the paper fillings that come with the product, as they help retain the original shape of the product when not in use. 
• Avoid overstuffing your wallet when in use or placing heavy objects on top of it when not in use. 
• Keep them away from sharp objects to prevent scratches.

Shipping & Returns Policy

Your order is in good hands! We dispatch every order within 24–48 hours of confirmation from our Mumbai hub - so your Zouk piece is on its way before you know it.

Standard delivery reaches most Indian cities in 2–5 business days.

Express delivery (1–2 days) is available in select cities and growing. Enter your pincode at checkout to check availability.

Tip: Choose prepaid? Prepaid orders are dispatched first. COD orders may take 1–2 extra days.

Need help? Write to us at support@zouk.com

Returns and Exchange Policy

Crafted with care. Backed by our team.Every Zouk product is handmade by our artisans — and we take quality seriously at every step. If you receive something that's damaged, defective, or not what you ordered, please don't worry. We're here to help. Write to us at online@zouk.co.in within 2 days of delivery, and our team will review and resolve your concern.

For more details, read our Exchange & Return policy here.

For International Orders
Want Zouk delivered outside India? Drop us a message at online@zouk.co.in, and we’ll make it happen.