Charminar Jaali Knotted Mule

Now enjoy easy exchange & returns on all our Footwears.

In order to avail for an exchange or return, visit our Order Exchange & Return page. If you wish to exchange or return any footwear, you need to raise the concern within 48 hours from the delivery date. Click here to raise the request. 

• For exchange or return, the footwear purchased must be unused and in the same condition in which you received it. 
• The products should be in their original packaging accompanied by a Tag and proof of purchase.
• The footwear will be checked by the quality assurance partner during the pickup of the product. Failing to meet any expectations, the product will not be accepted for Return or Exchange.
• In case of return, the refund will be processed as a Zouk Gift Card which you can use in the future only on our website. Please note, that we do not provide any monetary refunds.

 In case you need any further assistance, drop us an email at online@zouk.co.in stating the reason for the exchange, along with the replacement product you need. Our team will arrange the exchange pickup and replacement shipment.

The replacement product will be dispatched from our side after we receive the original product in proper condition. If we detect any misuse or usage of the original product, the exchange will be denied.

Zouk products are a great choice as your go-to everyday option. You can prolong the life of the products more by following some of our tips below.

Question - How to clean your Zouk products?

Answer - For the vegan leather, wipe the stain off by using a cotton pad soaked in any oil (for instance use coconut oil. For the fabric portion, wipe it with a dry cloth. 

Question - How to store your Zouk products?

Answer - Store your products in such a position that it doesn’t flatten. For example, if you plan to start using your new bags in a few days, retain the paper fillings received at the time of delivery. This helps retain the original shape of your bags. Similarly, do not put any heavy object on top of your empty Zouk wallets and accessories.

Similarly, if you plan to start using your new footwear in a few days, retain the paper fillings received at the time of delivery. This helps retain the original shape of your footwear. Similarly, do not put any heavy objects on top of your Zouk footwear to avoid any damage. If possible, keep the footwear in the box we provided too.

Question - How to increase the life of your Zouk products?

Answer - Always keep your Zouk bags and wallets on a shelf. Avoid keeping the bags hung for a long time, since this can cause wear and tear to the handles. Similarly, avoid keeping any pointed objects on the wallet. Also, avoid overstuffing the wallet, since this might cause damage to the zippers.

We recommend keeping the Zouk footwear, when not in use, in the box in which you receive it. Air-dry them frequently. Use a soft-bristled shoe brush to get rid of the loose dirt on the outsole and insole of the footwear.

We offer free shipping to all over India on all prepaid orders. COD orders are charged a separate COD fee, which is added at the time of checkout.

Prepaid orders get dispatched faster.

All COD orders will be verified post order purchase, before being dispatched.

In case of overbooking due to technical issues, prepaid orders will be given preference.

Typically, orders take 6-10 working days post dispatch from Mumbai to reach anywhere in India. In some cases, it might take more time, due to local restrictions and during special sale periods.

Once you place an order with us, you will receive an email confirming your order details.

Once the order is dispatched, a tracking link will be shared via a separate email from us.

We work with multiple reputed courier partners, to ensure a smooth delivery experience.

We offer easy exchange only on our Footwear and Wallets. Read our refunds policy for more information.

In case of cancellation requests before dispatch, we deduct any associated payment fees.

We ensure a safe delivery, keeping in mind all local regulations and CoVid restrictions.

If you want to avail of international shipping, please feel free to write to us at online@zouk.co.in